Consumer law in India is a protective branch of law designed to safeguard the rights of consumers against unfair trade practices, defective goods, and deficient services. It creates a framework for accessible, speedy, and inexpensive dispute resolution through specialized forums. Legal Framework of Consumer Law in India are shaped by various statues mainly by Consumer Protection Act, 2019; along with Indian Contract Act, 1872, Sale of Goods Act, 1930, Drugs and Cosmetics Act, 1940 and Legal Metrology Act, 2009 etc.
At Neocalp Attorneys, our team holding specific expertise in this domain provide litigation, advisory, compliance, and dispute resolution services to both consumers and businesses (manufacturers, service providers, e-commerce platforms, etc.).
Dispute Resolution Services: -
Representation Before Supreme Court and High Court in the matters of Appeal, Writs or SLP etc. related to Consumer cases.
Representation before NCDRC and SCDRC .
Representation Before other consumer commissions and filing complaints on behalf of consumers regarding defective goods, deficient services, or unfair practices.
Defending businesses and corporations against frivolous or exaggerated consumer claims.
Resolution of disputes involving online transactions, refunds, cancellations, and fraudulent sales.
Representing multiple consumers collectively against large corporations.
Assisting clients in resolving disputes through mediation cells under the CPA, 2019.
Other Dispute Resolution Services related to the consumer matters.
Advisory & Preventive Services: -
Advising manufacturers, service providers, and e-commerce entities on compliance with CPA, 2019.
Assessing exposure to product liability claims and designing preventive measures.
Structuring consumer grievance redressal frameworks.
Assisting in setting up customer service protocols aligned with legal requirements.
Other advisory services related to the consumer matters.
Drafting Services: -
Drafting disclaimers, consumer-friendly refund policies, and complaint-handling mechanisms.
Drafting well-structured consumer petitions, replies, and appeals.
Drafting enforceable settlements in mediated consumer disputes.
Drafting legal notices on behalf of parties.
Other drafting services related to the consumer matters.
At Neocalp Attorneys, the team endeavor to protect consumer rights and advises to the businesses, striking a balance between consumer justice and commercial interests.
Dispute Resolution Services: -
Representation Before Supreme Court and High Court in the matters of Appeal, Writs or SLP etc. related to Consumer cases.
Representation before NCDRC and SCDRC .
Representation Before other consumer commissions and filing complaints on behalf of consumers regarding defective goods, deficient services, or unfair practices.
Defending businesses and corporations against frivolous or exaggerated consumer claims.
Resolution of disputes involving online transactions, refunds, cancellations, and fraudulent sales.
Representing multiple consumers collectively against large corporations.
Assisting clients in resolving disputes through mediation cells under the CPA, 2019.
Other Dispute Resolution Services related to the consumer matters.
Advisory & Preventive Services: -
Advising manufacturers, service providers, and e-commerce entities on compliance with CPA, 2019.
Assessing exposure to product liability claims and designing preventive measures.
Structuring consumer grievance redressal frameworks.
Assisting in setting up customer service protocols aligned with legal requirements.
Other advisory services related to the consumer matters.
Drafting Services: -
Drafting disclaimers, consumer-friendly refund policies, and complaint-handling mechanisms.
Drafting well-structured consumer petitions, replies, and appeals.
Drafting enforceable settlements in mediated consumer disputes.
Drafting legal notices on behalf of parties.
Other drafting services related to the consumer matters.
At Neocalp Attorneys, the team endeavor to protect consumer rights and advises to the businesses, striking a balance between consumer justice and commercial interests.
